We are delighted to have you on Cluxy ("we," "us," or "our"), a platform where your privacy takes center stage in an evolving digital era. This comprehensive Privacy Policy is our commitment to safeguarding your personal information as you navigate the cluxy.com website (the "Website") and use our services (collectively, the "Services"). By engaging with our Website and Services, you acknowledge and accept the principles outlined in this Privacy Policy, demonstrating our shared vision for a secure online environment where your trust and confidence flourish.

Information We Collect

a. Personal Information:To facilitate seamless user experiences, we collect personally identifiable information such as your full name, email address, postal address, phone number, and payment details. These foundational data points are crucial for account registration, secure transaction processing, and event orchestration tailored to your preferences.

b. Usage Data:We gather comprehensive usage data, including your IP address, browser specifications, device attributes, and interaction patterns with the Website. This data helps us refine our platform's functionality to meet your evolving needs.

c. Tracking Technologies:We use cookies and similar tracking technologies to create seamless browsing experiences and gain insights into your browsing behaviors. This knowledge fuels our continuous pursuit of refining and optimizing our Services.

How We Use Your Information

a. Service Enhancement and Provision:Your information is integral to our Services. It facilitates secure ticket purchases, efficient payment processing, and responsive customer support. It also helps us evolve the Website and Services to align with your needs.

b. Effective Communication:Your information enables us to communicate effectively, whether through transactional or promotional emails, newsletters, or other correspondences. You can opt out of marketing communications through clear instructions provided in each email.

c. Legal Compliance:We may use your information to fulfill legal obligations, respond to government requests, and ensure compliance with legal processes, reinforcing trust and transparency.

Extras / AddOns

a. Event-Specific Attire:Our Services extend to include event-specific attire like uniforms or extras, which embody unity and participation. By distributing these garments, we contribute to a vibrant tapestry of cultural unity.

b. Non-Returnable and Non-Refundable Policy:Uniforms and extras are non-returnable and non-refundable, reflecting their role as treasured keepsakes and symbols of shared experiences.

Information Sharing and Disclosure

a. Collaboration with Organizers:We collaborate with event organizers who may have limited access to attendee information. These partners are bound by confidentiality obligations to ensure your information is treated with care.

b. Business Transitions:In events such as mergers or acquisitions, your personal information may be part of the transition. Even in these moments, your privacy and security remain paramount.

c. Legal Compliance:We may share attendee information when legally required, always within the boundaries established to protect your privacy.

Data Security

a. Implementing Security Measures:We deploy technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or deletion.

b. Embracing Reality with Caution:While we strive for robust data security, absolute invulnerability is unattainable. This acknowledgment drives our continuous improvement and vigilance.

Data Deletion and Retention Policy

User Account Deletion:

• Deletion Request: Upon request, your account will be marked as 'Deleted.'
• Retention Period: Your account data will be retained for 60 days to allow for data reconciliation and pending transactions.
• Permanent Deletion: After 60 days, your personal data will be permanently deleted from our servers.

Event, Ticket, and Uniform Data Deletion:

• Events: Deleted or canceled events and their data will be retained for 365 days before permanent deletion.
• Tickets: Tickets for deleted or removed events will also be retained for 365 days before removal.
• Uniforms: Uniform data linked to removed or deleted events will follow the same retention policy.

Purpose of Retention:The retention period allows for data reconciliation, user reconsideration, and compliance with legal, tax, and auditing requirements.

Children's Privacy

a. Age Restrictions:The Website and Services are intended for individuals aged 18 and above. We ensure that the data of individuals below 18 remains protected and untouched by our practices.

Changes to this Privacy Policy

a. Responding to Change:We may periodically revise this Privacy Policy to reflect evolving privacy concerns and legal requirements. The "Effective Date" indicates the latest iteration of our commitment to your privacy.

b. Staying Informed:By staying informed about changes to this Privacy Policy, you help maintain a dynamic equilibrium between evolving privacy norms and your personal preferences.

Inquiries and Concerns

We value your partnership and encourage you to voice any inquiries, concerns, or reflections. Your engagement is a channel for continuous improvement and privacy protection.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us.